Combined Services

Utilising the FYI expertise and experience in research and training, we are able to offer companies scientific, research-based, critical skills development interventions to measurably improve performance in the workplace. The research methodology is designed to assimilate individual and team skills and knowledge development requirements. Criteria to identify priority development needs against individual job roles:  

1     Job Description and vital skills required to perform roles

2     Key Performance Indicators 

3     Critical Skills Development Needs such as: Communication Skills, Presentation and Meeting Methodologies, Conflict Managment, Telephone Etiquette, Email Etiquette, Report Writing and Language & Grammar

4     Key business objectives and performance indicators 

5     Industry and company knowledge requirements   

6     Employee Engagement measures vs global standards

The individual research analytics are used to provide a recommended learning path that will best guide the individual to achieve the best possible improvements in performance of daily tasks and interactions. Every quarter the needs are reassessed to identify priority training needs with the recommended learning pathway to enable a continuous cycle of learning and improvement.